Refund policy

Last updated: October 28, 2026

30-day returns

You can return your order within 30 days of delivery for a refund. To be eligible, the item must be in its original condition with all parts included.

How to start a return

1. Email support@thehomelynest.com with your order number and the reason for your return.
2. We'll reply with return instructions and the return address.
3. Pack the item securely and send it back with a trackable shipping method.

Please contact us before sending anything back. Packages returned without prior approval can't be accepted.

Return shipping

If you're returning an item because you changed your mind, return shipping is paid by you. Since original shipping is free, nothing is deducted for it from your refund.

Damaged, defective or missing parts

If your rack arrives damaged, defective or with missing parts, email us within 7 days of delivery with your order number and a photo of the issue. We'll send replacement parts or a new rack, or give you a full refund – your choice. You won't need to send the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show the credit.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund.

Contact

Questions about returns or refunds? Email support@thehomelynest.com.